Refund policy
Custom-printed items. Every item we make is printed to order with your artwork. Because a custom piece can't be resold, we can't accept returns or exchanges for buyer's remorse, a wrong size ordered, or a change of mind. Please use the size chart on each product page before you order: measure a shirt you already own and compare it flat.
If we got it wrong, we fix it, free
We stand behind every order. Contact us within 14 days of delivery or pickup if any of the following happened:
- The item is defective, damaged, or misprinted
- The print is peeling, cracking, or misaligned
- You received the wrong item, size, or color
- Your order is short a piece
Email Support@CustomTShirtsColumbus.com with your order number and a photo of the issue. We'll reprint and reship the affected items at no cost to you, or issue a full refund for them, whichever you prefer. You won't be asked to ship anything back unless we specifically request it.
Artwork approval
We print exactly the file you upload. We aren't able to refund an order because the artwork was low resolution, misspelled, cropped, or not what you expected once printed. If you're unsure about a file, email it to us before you order and we'll tell you honestly how it will come out.
Blank (undecorated) items
Unprinted blanks may be returned within 30 days in new, unworn, unwashed condition in their original packaging. Return shipping is the customer's responsibility.
Order changes and cancellations
Reach us within 24 hours of placing your order and we'll change or cancel it free of charge. After production starts we can't cancel, because the garments are already being printed.
Refund timing
Approved refunds go back to your original payment method within 5 to 10 business days of approval. Your bank may take a few days longer to post it.
Questions
Custom TShirts Columbus
4421 Kabarda Way, Hilliard, OH 43026
(614) 401-0709
Support@CustomTShirtsColumbus.com